Data Deletion Instructions

Effective date: 22 October 2026.

Call +91 9006 81 9006 from the number whose memory you want cleared. Say “forget what I told you” and confirm when Aika asks. Only a clear yes starts deletion. A no, silence or an unclear reply does not.

It removes saved conversation-memory entries, pending memory jobs, memory identity links and name records learned from those entries. It clears prepared memory-search data, unfinished topics and the saved conversation summary. Facts supported by another caller and other caller-profile fields remain. A record of the erasure boundary stays so older work cannot recreate erased memory.

The command does not delete recordings, transcripts, voice statistics, inferred gender, consent records, messages, payments, Family or Living records, shop caches, logs or provider copies. It does not withdraw an earlier yes. Aika gives a spoken outcome after the memory steps; a failed step means the request is incomplete.

1. Email hello@aikalabs.io and say “data deletion request”. Give the phone number used to call Aika.
2. If email is difficult, call from your own number and ask for a person to call back about full data deletion.
3. Say whether the request covers phone calls, Family, Living, website correspondence or all of these. MARS has its own Privacy Policy.

A person handles the request and confirms the number and scope with you. We complete full deletion within 30 days of receiving the request. The response confirms the records deleted and identifies any records retained because the law requires them, with the reason. A request is not reported as fully completed while deletion remains unfinished.

The request covers the personal data Aika holds about you across recordings, transcripts, profiles, memory, voice statistics, messages, Family and Living records, linked-shop copies, website correspondence and service records. The person handling it addresses provider copies as part of the request. Aika cannot erase a Swiggy account or another person's own copies of messages by clearing Aika memory.

Accounting records and records subject to a legally required preservation order are retained for that legal duty. Payment period: at least 8 years from the end of the financial year they relate to; GST records are kept for at least 72 months from the annual-return due date for that year, and longer where the law requires. The completion response tells you what is retained and why; it does not describe retained records as erased.

Use the same email or callback route to see or correct data, take back consent or object to Meta ad measurement. These requests are handled by a person within 30 days. Taking back consent and clearing call memory are different actions. Taking back consent does not reverse training that has already happened.

For complaints and escalation, contact the Grievance Officer. The Privacy Policy explains the full data map and retention rules.

We post changes at least 30 days before they take effect, except where the law requires them sooner, and tell callers on their next call.