Terms of Service

Effective date: 22 October 2026.

Aika is provided by AIKALABS TECHNOLOGIES PRIVATE LIMITED, trading as Aika Labs, at 703, 7th Floor, Palm Court, MG Road, Sec 16, Industrial Estate (Gurgaon), Industrial Estate, Gurgaon, Haryana, India, 122007. CIN: U62011HR2026PTC151107. These terms cover phone calls, the browser voice demo and Aika services. Read the Privacy Policy and Acceptable Use Policy with them.

Aika is a voice AI for questions, reminders and requested messages. Food and grocery ordering through Swiggy is being tested. Service availability depends on the feature and your location.

Aika is an AI, not a person. She can be wrong, misunderstand you or not know. Check information that matters before relying on it.

• Aika does not give medical diagnoses or prescribe treatment. For a health problem, see a doctor.
• Aika is not a lawyer or a financial adviser, and nothing she says is legal or financial advice.
• In an emergency, call 112, or 108 for an ambulance. Aika cannot send help.

You must be aged 18 or over to use Aika. If we learn that a caller is under 18, we delete their data except records required by law.

Your telephone provider charges for the call under your mobile or landline plan. This is separate from Aika talk time.

Our offer is a free first call, then 20 free minutes per day, with the day measured in Indian Standard Time. Callers carrying an abuse flag have 10 free minutes per day. The standard recharge is ₹50 for 30 minutes. The rate is 166 paise per minute. The payment offer states the amount and talk time before you pay.

Payments are processed by Razorpay. Aika stores the payment reference, amount, status, balance and usage. Payment-record retention: at least 8 years from the end of the financial year they relate to; GST records are kept for at least 72 months from the annual-return due date for that year, and longer where the law requires.

Refund terms are in our Cancellation and Refund Policy, published when company payments start. Unused talk time is not refundable. We refund failed or duplicate payments and charges for talk time that was not delivered because of our fault. Approved refunds are started within 7 working days to the original payment method. Bank and Razorpay settlement time is separate.

Food and grocery orders are placed with Swiggy and follow Swiggy cancellation and refund rules. The goods payment and Aika talk-time charge are separate. The connected-store payment flow handles the goods payment. An Aika talk-time refund does not cancel a Swiggy order.

Follow the Acceptable Use Policy. Aika ends calls or restricts access for prohibited use. To dispute a restriction, contact the Grievance Officer with your calling number and the call date. A person handles the complaint under the stated complaint time limits.

The Aika name, mark, website and service belong to Aika Labs. Your words remain yours. Our use of your information follows the Privacy Policy and the permission you give. Saying no to remembering does not stop ordinary use of Aika.

Calls depend on phone networks and external service providers. Interruptions, errors and unavailable features occur. Check important answers with a qualified person.

These terms do not exclude or limit rights, refunds, compensation or remedies that Indian consumer law gives you. Aika Labs remains responsible to the extent required by applicable law.

Indian law governs these terms. Courts at Gurugram, Haryana handle disputes, subject to consumer forums and other rights to bring a claim that the law protects.

We post changes at least 30 days before they take effect, except where the law requires an earlier change. We tell callers on their next call.

Write to Ayush Bhattacharya, Chief Executive Officer and Grievance Officer, Aika Labs, at hello@aikalabs.io. See the Grievance Officer page for the postal address, complaint process and time limits.