Grievance Officer

Effective date: 22 October 2026.

Ayush Bhattacharya
Chief Executive Officer, Aika Labs
Grievance Officer
hello@aikalabs.io

AIKALABS TECHNOLOGIES PRIVATE LIMITED
703, 7th Floor, Palm Court, MG Road, Sec 16, Industrial Estate (Gurgaon), Industrial Estate, Gurgaon, Haryana, India, 122007
CIN: U62011HR2026PTC151107

Email the address above, write to the registered office or ask Aika for a callback from your own number. Tell us the number used, what happened, the call or payment date, relevant message or payment reference and the outcome you seek. Send only the details needed to explain the complaint. Do not send passwords, card security codes or a UPI PIN.

• We acknowledge a complaint within 24 hours of receiving it.
• We resolve general complaints within 30 days, or within 1 month if that ends sooner.
• Complaints about content passed between people through Aika, meaning relayed messages and Aika Living notices, are resolved within 7 days.
• Removals that the law requires sooner follow the shorter legal deadline.

A person handles requests to see, correct or fully delete data or take back consent. We complete these requests within 30 days. See Data Deletion Instructions and the Privacy Policy. For payment complaints, use the same grievance contact.

If you are dissatisfied, tell the grievance officer what remains unresolved. This does not restrict your consumer-law remedies.

The main rights and complaint provisions of the Digital Personal Data Protection Act take effect on 2027-05-13. Once that complaint route applies, you can complain to the Data Protection Board of India after using our grievance process and exhausting that opportunity.

We post changes at least 30 days before they take effect, except where the law requires them sooner, and tell callers on their next call.